We want you to be happy with everything you order from Milana Stile. Jewelry is very individual and we want you to try your purchase in the comfort of your own home.
If for some reason you are not satisfied with your purchase and would like to make a return, we are pleased to accept unworn, unaltered and undamaged items within 7 days of delivery, except for pierced jewelry such as earrings for hygiene and safety reasons.
All returns must be pre-authorized by us. Please request a return authorization within 7 days of receiving your order by emailing us at firstname.lastname@example.org.
We will issue you a return authorization along with specific instructions for shipping.
The item(s) must be packaged securely in the packaging in which you have received it. We are not liable for a refund if the jewelry item is returned to us broken.
You must ship the item to us within 3 days of receiving your return authorization from us.
All merchandise will be inspected by us, and if it is found to be damaged or altered, no refund will be issued and the items may be returned to you.
It the item is returned in its original condition and all other return requirements are met, Milana Stile will issue you a refund.
We will credit the original price excluding shipping and handling costs to the credit card or Paypal account used for the original purchase within 7 days of receiving your return.
For all returns, you will be required to arrange and pay for shipping the products to us.
ABOUT THE JEWELRY
Jewelry is art.
Every piece in Milana Stile collection has been handcrafted by jewelry artisans. Unlike mass-produced plastic or metal jewelry, these pieces must be handled with special care. Some pieces are mini sculptures, and should be stored in appropriate boxes or containers to prevent breakage. While the specific manufacturing process utilized is geared towards durability and scratch resistance, pieces may break if not handled with care. Store your jewelry in dry places, away from moisture, take pieces off when bathing, swimming, washing hands.
The wearer assumes all responsibility outside natural wear and tear.